Frequently Asked Questions: tickets

On this page you will find information about your Cruise and Walk tickets for Amsterdam Light Festival.

CHANGES / CANCELLATION

Do cruises take place between 2 and 18 December?

Yes, despite the new covid measures the lights will be on and the cruises take place during the adjusted festival hours. All cruises must be terminated before 5.00 p.m. Cruise tickets that will be back after 5.00 p.m. can be changed to another timeslot or date; new cruise times are available between 3.00 pm and 3.45 p.m.*

*This goes for our canal cruises and (semi) open boat cruises, sold through our ticket shop. For the ‘On Request’ cruises, please contact the boat company directly.

How do I change my booking?

Cruise tickets can be changed for the period until December 18, for the new departure times (3.00 p.m. and 3.45 p.m.) or for the period after December 19. For the latter, the ‘normal’ festival hours (5.00 p.m. - 11.00 p.m.) are in place, until further notice.

I would like to change my booking (without promo code)

You may do this yourself, unless you’ve made use of a promo code (then read the question below).

1. Search for the order confirmation containing your tickets.
2. Scroll down and click on ‘Manage your order’.
3. Then click on ‘Booking details’ and on ‘Edit booking’.
4. Move the booking to another date and/or time slot.
5. Your new ticket(s) will be emailed to you directly.

I would like to change my booking, with promo code.

That is possible. Go to our ticket shop to pick a date and time. Then fill in your wishes in the form and we will take care of the booking: 

Please note, it is only possible to change a booking within the same product (e.g. you cannot change your ALF/Stromma ticket to a ALF/Lovers ticket).

I have booked a cruise with Friendship, how do I change it?

At this moment, we do not have new times/dates available for Friendship. We are happy to change your booking to another company. Fill in your wishes via this form.

I cannot make it anymore, nor during the new times, nor after December 19. Can I get my money back?

We are sad to hear this. You can get a refund by filing out this form

I cannot travel to the Netherlands due to Covid, can I get my money back?

Yes you can, please fill out this form and we will take care of the rest.

Can I hop on a cruise in the morning?

Yes, on Saturdays on December 4, 11 and 18 this is possible. Please be aware that only a few spots are available!

What happens if the festival is cancelled?


You will be offered a voucher for another moment.

Where do I find the order number of my Voucher, Route Map or Audio ticket?

You may find the order number on your order confirmation. The subject of the order confirmation mail starts with some letters and/or numbers; this is your order number! You can also find it at the bottom of the order confirmation and on your ticket.

My money was written off twice. What do I do?

If it concerns cruise tickets, please contact us via tickets@amsterdamlightfestival.com. If it concerns walk tickets, contact the CM helpdesk via WhatsApp (+31 76 201 2630). Please mention the transaction details on your bank statement. CM.com will investigate the transactions and perform a refund.

 

GENERAL

What time will the artworks be switched on?

Between 2 and 18 December, the light artworks are on between 7.00 - 9.00 a.m. and 3.00 - 5.00 p.m. After 19 December we hope the lights can be on longer again.

Where do I get my tickets for Amsterdam Light Festival?

In our ticketshop you can find the different cruise and walk experiences. View all products here.

How will I receive my tickets?

Your tickets will be sent to you via email. The tickets will be sent to the booker of the tickets only.

I've purchased Cruise tickets, but didn’t receive anything yet. What should I do?


Sometimes tickets can end up in your spam folder. Can’t find your tickets there either? Send an email to tickets@amsterdamlightfestival.com. Please mention whether you have booked a canal cruise or an open boat, including the name of the boat company, date, time and order number.Walk tickets can be requested again via this link.

I've purchased Walk tickets, but didn’t receive anything yet. What should I do?


Your tickets can be requested again via this link. The map itself will be visible once activated at the festival and is valid for 48 hours from that point onward. On November 30 we will send everyone who has purchased a Walk ticket an email with further information.

Do I need to print my tickets?


No, that is not necessary. You may show the tickets on your smartphone.

What payment options are available?

It is possible to pay with iDeal, Visa and Mastercard.




Can I purchase tickets at the festival?

It is possible to purchase tickets near the departure locations of the boats. We advise you to book your tickets in advance, to secure your spots. The walk tickets can only be purchased online, for now.

Can I purchase my tickets by calling you?


It is not possible to get tickets by phone. Please book your tickets here.

 

GROUPS

Where can I make an inquiry for bigger groups?


The biggest canal cruise boats have a capacity of 60-80 people. For bigger groups, or a customized/private cruise there are many options available. Visit this page for an overview.

 

PROMOTIONS

Are there special discounts for groups or elderly?


There are no discounts for groups or elderly people.

Are there special discounts for students?


We work together with CJP. If you have a CJP card, you can get a discount. More information.

How do I use a promo code?


Select your products first. In step 2 of the order process you can fill in your promo code. The discount will be automatically deducted from your total amount.

How do I use multiple promo codes?


You can only use one code per order. If you want to use them all, please make seperate bookings.

Something went wrong with my order. Can I use the code again?

It is possible to use a promo code again after 45 minutes if you have not finished your order yet. If you stopped your order manually, it can be used again after 5 minutes.

 

TERMS & CONDITIONS

Where do I find the Terms & Conditions?


Please find them here.

 

CAN’T FIND YOUR QUESTION?

Click on one of the subjects below or contact us via tickets@amsterdamlightfestival.com. Always mention your order number!

COVID-19 CRUISE DIRECTIONS GENERAL PARTICIPATE WALK