FAQ: Tickets

On this page you will find information about your Cruise and Walk order(s) and/or ticket(s) for Amsterdam Light Festival Edition 11.


Where can I purchase tickets for Amsterdam Light Festival Edition 11?

You can find various walk and cruise experiences in our tiket shop, which you can find here.

Can I book tickets by phone?

No, it is not possible to make reservations by phone. You can purchase tickets here, or visit one of our information stands on the route to get assistance with your online order (see locations below).

I do not have a smartphone for the digital map. What now?

At one of our information stands you can purchase a printed map. Please note that we only have small quantities of the map available as they are only meant for visitors without a (modern) mobile phone.

Where can I find the information stands?

At the following locations during the festival from 1 December till 22 January:

  • Prins Hendrikkade (Thu-Sun + entire Xmas Break: 4.00-9.00 pm)
  • Blauwbrug (Thu-Sun + entire Xmas Break: 4.00-9.00 pm)
  • Iamsterdam Store CS (Mon-Fri: 10.00-7.00pm, Sat-Sun: 9.00-6.00 pm)

How can I pay?

It is possible to pay with iDeal, Visa and Mastercard te betalen.

How will I receive my ticket(s)?

The tickets will be sent to you by email (only to the main booker).

Do I need to print my ticket(s)?

No, this is not necessary. Please show your ticket(s) from your smartphone and save the trees!

I have purchased tickets, but haven’t received them. What do I do?

Tickets can end up in your spam folder or unwanted email. Cannot find your tickets there either? Then contact customer service via WhatsApp (+31 85 401 7727), call the aforementioned number, or send an email to tickets@amsterdamlightfestival.com. Please mention the email address with which you placed the order, your first and last name and the product it concerns.

My money was written off twice, what now?

Please contact customer service via WhatsApp (+31 85 401 7727), call the aforementioned nummer, or send an email to tickets@amsterdamlightfestival.com. Mention the transaction number on your bank statement. Customer service will trace your order and, if needed, refund the money.

Can I change my ticket to a different date or time?

This is possible up to 24 hours prior to your cruise. In the confirmation email of your oder you can find the button ‘Manage your order’. Then go to ‘Booking details’ and select ‘Edit booking’.



Where do I go if I want to cruise with a group?

The biggest canal boats have a capacity of 60 to 80 persons. For larger groups, or private cruises you can pick from different boat companies and possibilities. Check out the ‘Private/Group Cruise’ category in our ticket shop.

Can I go for a walk in a large group?

Yes you can, with our digital walk map. We also offer private guided tours, available in our ticket shop from November 2022 onwards.


Do you offer discounts to groups, minors and seniors?

We do not offer discounts for groups and seniors. Moste cruise products are 50% cheaper for children until 12 y/o and free for kids ages 0-3 y/o.

How do I use a discount or promo code?

First, select the desired products and times. In step 2 of the ordering process you can find a field where you can fill in your code. The discount is deducted from the total amount automatically.

How do I use multiple discount or promo codes?

You can add them in the promo code field one after another. Click on ‘apply code’ after each code.

My order was not successful. Can I use my code again?

After 45 minutes you can use your code again if you have started, but not finished an order. If you have cancelled the order by yourself it is possible to use the code again after 5 minutes.


Where do I find your terms & conditions?

Please click here.


Click on one of the subjects below for more frequently asked questions.


 General matters 

 Mail: info@amsterdamlightfestival.com

 Mon to Fri from 10AM-6PM* 

 Ticket matters

 Mail: tickets@amsterdamlightfestival.com
 WhatsApp: +31854017727

 Mon to Fri from 10AM-2PM*

*As of 1 December the opening times will be expanded.