FAQ: Tickets

GENERAL

Where can I purchase tickets for Amsterdam Light Festival Edition 14?

You can find various walk and cruise experiences in our ticket shop, which you can find here, or via the button below.

TICKET SHOP

Why do I need to buy tickets?

We are a cultural foundation that receives no structural funding from the government or municipality. Just like a museum, the costs of the artworks and artists need to be covered. We therefore ask a contribution of our visitors if they want to know more about the art, artists, how it's made, etc.; overall, the artworks are placed in the public space where they're freely accessible for anyone to enjoy.

How much is a ticket?

Walk: the festival app is free, you can purchase the Light Walk, € 6.99 (you can use the app for sailing with your own boat, too), or Kids Walk, € 3.99, in the app. There are different Foodwalk options, between €30,- and € 48,-.

Cruise: tickets for cruises start at € 29.75, children 4-12 y/o are 50% off, children from 0-3 y/o are free. Tickets for Boat incl. For the price of a personalized cruise from our private/group boat category, you will need to contact the boat company directly.

Can I book tickets by phone?

No, it is not possible to make reservations by phone. You can book tickets here. Contact our customer service, or visit one of our information stands on the route, to get assistance with your order (details at bottom of page).

I do not have a smartphone for the festival app. What now?

At one of our information points you can purchase a printed map. Please note that we only have small quantities of the map available and they are only meant for visitors without a (working) mobile phone.

Where can I find an information stand?

At the Blauwbrug (see Google Maps location here), opened from Thu-Sun from 4.30-9.00 pm, 20.12-04.01 daily, closed on 25 December.

What are your payment options?

In our ticket shop can pay with with iDeal, Amex, Visa, Mastercard and Google Pay. For the walking products in the app you will need to pay with Apple or Google Pay, as is customary for all apps.

How will I receive my ticket(s)?

The tickets will be sent to you by email (only to the main booker).

Do I need to print my ticket(s)?

No, this is not necessary. Please show your ticket(s) from your smartphone and save the trees.

I have purchased tickets, but haven’t received them. What do I do?

Tickets can end up in your spam folder or unwanted email. Cannot find your tickets there either? Then contact customer service via tickets@amsterdamlightfestival.com. Please mention the email address with which you placed the order, your first and last name and the product it concerns.

My money was written off twice, what now?

Please contact customer service via tickets@amsterdamlightfestival.com. Please mention the transaction number on your bank statement. Customer service will trace your order and refund the money if needed.

Can I change my ticket to a different date or time?

This is possible up to 24 hours prior to your cruise. In the confirmation email of your order you can find the button ‘Manage your order’. Then go to ‘Booking details’ and select ‘Edit booking’. Example: Person X bought a ticket for 3 December 5.00 pm with Blue Boat. They have until 2 December 5.00 pm to change to another date and time with Blue Boat.

Can I cancel my ticket(s)?

No, purchased tickets cannot be cancelled.

What happens in case of force majeure?

In this case Amsterdam Light Festival will cancel the then valid cruise tickets. Tickets bought in the Amsterdam Light Festival ticket shop will be refunded within 4 weeks after the festival. If tickets are bought with a voucher you can get your money back at the company you got the voucher from. Please check out our terms & conditions for more info (see below).

What if my experience/product is cancelled?

If a cruise is cancelled, the boat company will contact the ticket buyer to reschedule to another date and time.

GROUPS

Where do I go if I want to cruise with a group?

The biggest canal boats have a capacity of 60 to 80 persons. For larger groups, or private cruises you can pick from different boat companies and possibilities. Check out the 'Private/Group Cruise' category in our ticket shop.

Can I go for a walk in a large group?

Yes you can, with our festival app. It is not clear yet whether we will offer walking guides this year.

PROMOTIONS AND CODES

Do you offer discounts to students?

With a CJP card you get 25% discount on a cruise.

Do you offer discounts to groups, minors and seniors?

We do not offer discounts for groups and seniors. Moste cruise products are 50% cheaper for children until 12 y/o and free for kids aged 0-3 y/o.

How do I use a discount or promo code?

First, select the desired products and time. In step 2 of the ordering process you can find a field where you can fill in your code. The discount is deducted from the total amount automatically.

How do I use multiple discount or promo codes?

It's not possible to add multiple discount or promo codes. Please create an extra order to use your additional promo code.

My order was not successful. Can I use my code again?

If you have started, but not finished an order, you can use your code again after 45 minutes.  If you cancelled the order yourself, you can use it again after 5 minutes.

OTHER

Where do I find your terms & conditions?

For our T&C's, please click here.

CAN’T FIND YOUR QUESTION?

Click on one of the subjects below for more frequently asked questions.
CRUISE DIRECTIONS FESTIVAL INFO WALK

CONTACT